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    Can I change my delivery address?
    If you wish to change your shipping address, please contact us at within 24 hours of placing your order and specify your new address and we will do our best to assist you.

    In case your package has already been shipped we will have to contact our delivery agent to change your shipping address.
    Please take into consideration that this may extend the delivery time. La Super Housse will not be held responsible for any delay in delivery caused by a change of address.

    Can I cancel my order?
    Once you have placed your order on our website, you can cancel it within 24 hours of placing it.
    To do this, please contact us at the following address or via the live chat at the bottom right on our site, so that we proceed to the cancellation and full refund of your order.

    How to track my package?
    Once the package is shipped, you will receive an email containing the tracking number of your package. You will then be able to follow the delivery of it easily.
    The order will be delivered by La Poste or by private carrier, so please provide a precise, exact and valid address.

    How long does it take to be delivered?
    In order to always offer you the best price, we had to completely rethink our operation to reduce our costs and to guarantee you the best quality/price ratio in all circumstances.

    Your order will be shipped within 24/48 hours. Delivery times vary between 5 and 15 working days. This period includes the registration of your order, its preparation, its shipment and its delivery.

    For some items, the delivery is done in less than a week!

    Is the delivery free?
    Shipping is free for all products on our store.

    I received my order but it is incomplete, what should I do?
    If you find that the order that was delivered to you is incomplete or has errors, please contact us as soon as possible at or via live chat on our site.

    Important: Please be aware that if you ordered multiple items, they may have been shipped in multiple packages. The items that you have not received may still be on their way

    If I still haven't received my order, what should I do?
    If you have not received your order within 15 business days, please follow these steps:
    Start by checking the tracking of your package. Your package may have been delayed or dropped off at one of your neighbors.
    If the tracking does not allow you to find your package, do not hesitate to contact us at


    What payment methods are available?
    We accept all major credit cards (VISA, Mastercard, AMEX). However, we do not accept checks, money orders or bank transfers.

    Are payments secure?
    When you purchase online using your credit card, all your information is entered into a secure SSL web page. Your information is then SSL encrypted and sent directly to our payment service provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers in any way.


    How do I request a return?
    For any information request, contact us on our support If you would like more information about returns please refer to our return policy.

    Do I have to pay for the return shipping costs?
    All return shipping costs and other charges are the responsibility of the customer except in the case of a refund.

    Can I request a refund for my product?
    You can submit a refund request on our support:, It will be necessary to indicate your name, the order number and the reason for your refund so that our team can examine your request and bring you an answer as soon as possible.

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