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🛍️ Up To 65% Off | Free shipping 🎁

    Refund Policy

    We offer free returns on any number of items.

     

    I've ordered:
    1. the wrong size
    2. or my SuperSofaCover doesn't fit
    3. or an incorrect item or items are missing
    4. or my SuperSofaCover is damaged
    We understand that you may order an incorrect size, here's what you can do:
    • 1. Contact info@supersofacover.ca with your order number and let us know what's happened.
    • 2. We will send you the return label and tell you where to return the item to
    • 3. Send the item back to the address provided FOR FREE.
    • 4. Once we have received the item, a refund will be processed the same day.
    • 5. Note that this must be done within 14 days of receiving the SuperSofaCover

    Possible Solutions:

    • If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
    • If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item (if applicable and available). The Super Cover will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.

    I would like to cancel my order

    If for whatever reason you wish to cancel an order, please contact us immediately either by using our live chat or email at info@supersofacover.ca. Unfortunately, if the order has already been dispatched, we would be unable to carry out the cancellation request.

    Warranty exemption

    1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer’s responsibility and is not covered by our warranties.

    2. If the customer has damaged/misused the item(s), the product’s warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.

     

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    100% Secure Checkout

    FREE Shipping

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